Exporting Chrome Diagnostics Logs (for troubleshooting)

If you are encountering an unexpected bug, in some cases, an Ekotrope engineer may ask you to record some logs in Chrome while you reproduce the bug.  In order to do some, please follow these steps:

Chrome

1. In Chrome, go to the page within Box where you are experiencing trouble.
2. At the top-right of your browser window, click the Chrome menu (⋮).
3. Select Tools > Developer Tools. The Developer Tools window opens as a docked panel at the side or bottom of Chrome.
4. Click the Network tab.
5. Select Preserve log.
6. You will see a red circle at the top left of the Network tab. This means the capture has started. If the circle is black, click the black circle to start recording activity in your browser.
7. Refresh the page and reproduce the problem while the capture is running.
8. After you successfully reproduce the issue, right click on any row of the activity pane and select Save as HAR with Content.
9. Select the Console tab.
10. Right-click anywhere in the console and select Save as....
11. Name the log file Chrome-console.log.
12. Email both files to support@ekotrope.com.